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Manager, Digital Impact Hub

Position & Purpose Summary
The Manager, Digital Impact Hub plays an important role in supporting multiple engagements across AVIA for health systems and other health industry segments (e.g., Children’s Hospitals and Payors). The Manager, Digital Impact Hub is expected to serve a variety of areas of importance to our Members. You will be an integral part of the team by helping estimate and measure outsized impact and clearly communicating the value proposition of digital and operational solutions.
 
The Manager, Digital Impact Hub serves as an advisor, helping clients craft “innovation agendas” that connect-the-dots between 1) enterprise-wide strategic objectives, 2) national and local market trends, and 3) innovative digital technologies that solve real business challenges. Participation in the network accelerates the impact of digital solutions at half the cost in half the time for our health system members.
 
 
So Who is AVIA?
AVIA runs the nation’s leading network for health systems unlocking the power of digital technologies in everything they do. We guide a growing roster of over 40 health system Network Members—including major academic medical centers, large integrated delivery networks, and community hospitals—to create the efficient, effective health system their families and communities want, and their payers demand. And we are expanding into new Industry segments, such as Children’s Hospitals, Payors, and Provider-based Plans, with contracts already in place to market test expansion opportunities.
 
AVIA Network Members trust us to help them create and execute concrete plans to accelerate their future-readiness. Here’s how we do it:
  • We relate their strategic challenges, plans and goals to Digital Capability Roadmaps.
  • We identify digital solutions and companies that match key capabilities Members share the need to create or improve.
  • We enable the group dynamic that leads to smarter investments in capabilities with thoughtful business cases and solution implementation plans.
  • We help them build Innovation Capacity – the ability to govern and manage their own work better, implement technology-enabled capabilities, and operate digital assets--leading to a more automated delivery system, faster.
  • We support successful implementations (the hardest part of making digital actually work), through the power of the network by curating best practices, facilitating user groups, providing tools to align stakeholders, and benchmarking results.
  • We deliver our work on a proprietary platform that’s purpose-built for innovation teams to build and manage their enterprise-wide digital portfolios.
  • We cross-pollinate, sharing learnings and outcomes among Members across the Network.

AVIA’s model creates a unique opportunity to frame “what good looks like” for an entirely new class of assets--digital solutions--and influence the next decade of investments being made by the most influential and iconic health systems.  


Your Zone of Genius will be...

  • Having had exposure to digital solutions at a health system
  • Experience working in marketing, consumer/patient experience, digital strategy within a health system or consulting firm, experience in a Children’s Hospital or with a payor as well is a bonus
  • Supporting and executing multiple engagements concurrently across several health systems and/or digital solution companies through an organized process leveraging strong analytics and project execution
  • Applying broad understanding cultivated through sophisticated project work within healthcare industry and relevant market trends to specific trends and challenges (developing one/multiple “major(s)”) at AVIA
  • Managing and executing multiple bodies of work across both your “major” area of expertise and areas aligned to your broader skill set
  • Bolstering a point of view and clear direction for AVIA Members and the industry
  • Building enduring relationships with Member stakeholders and solution companies
  • Volunteering and engaging your skills across the organization, jumping in and leading projects outside of your formal role to support timely business needs and expand your own skill set
  • Excellent Client Management skills, embodying the ethos of service excellence when managing day-to-day interactions with health system and solution company executives
  • Superior Engagement Management skills, possessing the ability to manage consulting engagements, including mobilizing AVIA teams, defining deliverable storyboard and content and facilitating buy-in of proposed solutions; directing on-time, quality delivery of work products, managing engagement economics and managing engagement risk
  • Advising clients on the development and implementations of comprehensive innovation/ transformation centers
  • Eminence Building, using your ability to develop practical solutions and methodologies, including writing articles and/ or whitepapers
  • Developing, coaching and mentoring junior staff


Minimum Qualifications:

  • You hold a Bachelor’s degree, Master’s preferred, in a discipline related to business and/or healthcare (e.g., MBA, MPH, MHA) from a high-quality program’ focus in areas such as technology or innovation a plus
  • 5-8+ years (total work experience), in positions of increasing responsibility and impact
  • You have experience with creating efficiencies in health systems via digital solutions
  • You possess deep experience in process improvement
  • You bring stellar analytical and critical thinking skills; you know how to break complex problems down into component parts, prioritize their value, and deliver concise, actionable products
  • You have knowledge of the current healthcare market with direct experience addressing health system challenges, particularly in digital health
  • You prioritize action over risk-aversion, MVP over perfection, and results over activity
  • You understand the digital solution world or have had meaningful exposure
  • You like managing multiple clients and projects concurrently, being efficient with your time, communicating to matrixed teams, accurately interpreting client’s needs, and supporting repurposable standard work
  • You find ambiguity full of possibilities and it triggers a response to create, solve, own, guide, drive and stretch yourself and others
  • You possess excellent written/verbal communication; you are persuasive, motivating, and clear; your active listen skills set you apart.
  • You take 100% accountability for your work, behavior, and how you show up to others
  • Demonstrated experience gathering and analyzing qualitative and quantitative information, formulating and testing hypotheses, and developing and communicating recommendations
  • Highly organized and detail-oriented
  • Proficient in Excel and PowerPoint
  • Strong communicator, in both speech and writing
  • Comfortable working both autonomously and collaboratively with clients and colleagues
  • Experience working in an entrepreneurial environment that requires adaptability, comfort with ambiguity, intrinsic motivation and intellectual curiosity
  • You have first-hand knowledge of a variety of health systems, and like making their challenges your own; experience working directly for a provider organization is a big plus
  • You understand the digital solution world or have had meaningful exposure; experience with venture capital, accelerators/incubators, or solution implementation a big plus
  • You have a commercial mindset; you know the value of speed to market and being efficient with resources


You're excited about AVIA and this opportunity because...

  • You want to make an outsized investment of your time and talent in a growing company, and for that, be paid well, earn an ownership interest in the company via profit options, and enjoy great benefits.
  • We are different. We are a successful, well-funded, fast-growing company that still prides itself on our start-up values...like agility and risk-taking and celebrating (big wins, our diversity, and simple pleasures, like National Chocolate Lovers Day). We have enough infrastructure that every day isn’t a fire drill.
  • We do work that matters—a lot—making exciting things happen in healthcare at a moment when exciting things really need to happen: creative destruction of failed systems and blossoming of more efficient alternatives that create better experiences and win-for-all outcomes.
  • We are each allowed to be—expected to be! —creative daily. 
  • You’ve noticed—and appreciate—that we are genuinely committed to our Members and mission. It’s not just lip service to build a company.
  • You think we seem like cool, committed, smart people. And with all due humility, yes, we really are. Passionate, practical, high-achieving and results-oriented, we also love to laugh, spitball big ideas, celebrate shared success, and share funny, embarrassing stories about our family members.


We're excited about you because...

  • We are parched for your Zone of Genius at this moment in our growth and development.
  • You have a bias to action, prize results over activity, value speed to market, and strive for efficiency.
  • You thrive in situations with big opportunity and limited direction. They bring out your best talents to create, solve, own, guide, drive and stretch yourself and others.
  • You share our intense curiosity about the impact of technology on our world, and want to bring that lens to bear on making a significant positive difference. Even though your native language is systems and data, you understand that when it comes to health care, behind every trend line and data point is a real person, and n=1.

AVIA runs the nation’s leading network for health systems seeking to innovate and transform through digital strategy. The AVIA Innovator Network brings together action-oriented health systems to solve pressing challenges that are ripe for digital innovation. Network members collaborate on strategic initiatives like consumer engagement and post-discharge success. With AVIA’s rigorous process and the power of collaboration, members identify, deploy, and scale the best digital solutions to achieve financial and clinical impact. The result? Health systems accelerate their pace of transformation – moving faster with greater confidence. Learn more at aviahealthinnovation.com. Follow us on LinkedIn and Twitter.   

Our company is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.