Customer Success Manager (Entry-Level)
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
What you’ll do
The Customer Success Manager will manage a small subset of strategic customers in the Manufacturing Auto industry who have purchased our strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion. This position is an integral part of SAS’ long term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, this individual will work with internal SAS organizations to ensure customer needs are being met in a timely manner.
The CSM works strategically with their customers and account teams in a consultative manner by understanding their business goals to assist in building a success strategy to take the customer through the post-sale lifecycle. This ensures the customer has a strong plan for installation, adoption, usage and modernization. The ultimate goal is to develop the customer into a SAS advocate by providing a great customer experience.
To prepare you for an opportunity within Customer Success, SAS invests in your curiosity by providing you a multi-week intensive technical training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll receive the tools necessary to enable you to implement software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve multiple professional SAS certifications. This program will begin in June of 2021.
As a Customer Success Manager, you will have the opportunity to:
- Work with the account team, appropriate internal SAS organizations and the customer to develop and execute on a customer success plan that sets the vision for strategic adoption and usage to align with the business needs and goals of the customer. Regularly update internal and external constituents on progress and concerns.
- Proactively address customer needs with appropriate internal resources to ensure customer satisfaction with SAS solutions and services
- Uncover additional sales/services opportunities and direct leads accordingly with sales, education and professional services
- Develop advocates within accounts
- Develop and maintain positive customer relationships
- Identify and document SAS usage and value within the account
- Deliver client presentations
- Deliver customer feedback regarding SAS solutions and services to Product Management and R&D and other groups to improve products and processes
- Act as a liaison between groups where an escalation of critical issues is required
- Collaborate with other Customer Success Managers to build and share best practices and identify the strong customer ready strategies
- Act as a strategic technical advisor to customers
What we're looking for
- Bachelor’s degree
- 0-3 years of experience in sales, business partner relationship development, marketing, or sales support in High Tech/Enterprise Software
- Ability to travel as business needs dictate (approximately 10%)
- Ability to multi-task and handle complex matters with little supervision and provide excellent follow-up
- Ability to work with people of varied technical backgrounds
- Lively and engaging phone presence
- Excellent written and oral communication skills
- Great organization skills
- Energetic, creative, organized and self-motivated
- Fast learner, adept a understanding and articulating new technologies
- Ability to work in a fast paced, high volume sales environment
- Proven team player
The nice to haves
- Customer-facing experience
- Strong Business Analytical Skills
- Considerable interpersonal skills to establish and maintain effective working relationships
- Detailed knowledge of SAS products
- Experience in at least one vertical market
- Experience working with SAS Software or other similar business software
- Experience delivering software demonstrations and strong technical aptitude
Additional Information
- This is an entry-level position and must have 0-3 years of experience.
- Location: Preference to be willing and able to work in Cary, NC.
Why SAS
- We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
- Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice.
Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.