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Medical Records Clerk

This role will be taking inbound calls, responding to emails, and processing requests for ROI (Release of Information). They will be responding to 80+ calls and emails per day and assisting with administrative duties handling medical records. Because of COVID, there aren't any in-person requests, but it is a possibility in the future.

Essential Duties and Responsibilities:
  • Uphold and maintain standard of quality and excellence in the Customer Services Department.
  • Respond to customer inquires with a professional positive attitude as quickly as possible.
  • Maintain departmental standard of answering and resolving a minimum of 50 inbound customer service calls per day.
  • Identify and report errors and quality deficiencies.
  • Escalate Members’ service issues for immediate attention.
  • Resolve customer issues and complaints to ensure customer goodwill.
  • Identify problem areas and work on strategies that will improve the Customer Services Department.
  • Work with management to attain departmental goals.
  • Work as a team with other customer service representatives to ensure optimum customer satisfaction.
  • Back up to train new hires, maintain and update training materials.
  • Back up for voice mail and email support and process faxes.
  • Back up to provide 1st level escalation for CS team members.
  • Back up for Quick View and all electronic products.
  • Communicate with management regarding creative concepts and objectives, which may benefit the company.
  • Perform other tasks and duties as necessary to assist management team, enhance the position of the company, and improve overall quality of the company.

Skills:

Medical records management, medical record, EMR, Electronic medical record, Records management, EHR, HIPPA, Data entry, Scanning, Customer service, Health care, Medical, Icd-10, Filing, Microsoft word, Clerical, Microsoft office, Microsoft excel, Medical terminology, 10 key, Healthcare customer service, Microsoft outlook, Medical charts


Top Skills Details:

HIPPA
Healthcare Terminology
Customer Service


Additional Skills & Qualifications:

  • HIPPA experience and knowledge/understanding
  • Clerical/Office Experience
  • Customer Service Oriented
  • Tech Savvy
  • High School Diploma
PREFERRED:
  • Hands on healthcare experience
  • Medical certification
  • Medical Records experience


Experience Level:

Entry Level