Employee Support Representative
As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring your human resources experience, a high sense of urgency, and exceptional customer service skills to this role. You have a critical eye for detail as you process employee information into our Human Resources Information System (HRIS) and payroll systems, while responding to phone, chat and written queries. You’re a team player who ensures the well-being of others and lends a hand where needed.
Join our Human Resources team in Austin, Tx, or Elmhurst, IL!
Essential Responsibilities:
- Supports and ensures accurate and timely transactions within HRIS and applicable third-party websites of employee lifecycle changes within payroll deadlines which can include, but not limited to hires, changes to employees, leaves, terminations, benefit enrollments, transfer letters
- Facilitates and coordinates pre-employment and onboarding requirements, closely collaborating with recruitment and liaising directly with external candidates to facilitate timely completion
- Provides exceptional customer service by answering employee and manager questions that can be resolved within defined guidelines and/or service level agreements through call and case management
- Escalates cases, when necessary, to other HR team members and stakeholders while maintaining communication with the employee through to resolution
- Identifies and resolves issues with HRIS data integration to other platforms that support continuous improvement and a positive employee experience
- Supports employees and managers in the initiation and processing of employee and manager self-serve processes
- Prepares routine reports for periodic and ad-hoc audit purposes, reviewing information for validity, and actions accordingly in a timely fashion
Qualifications:
- 3+ years of service centre or equivalent human resources assistant experience (preferred)
- Must have experience and thorough understanding of US people processes related to employee life cycle vents such as hire, terminations and state tax applications
- Excellent customer service and service compliant resolution skills
- Strong communication and listening skills to deliver messages in a clear and compelling manner
- Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
- Ability to work efficiently in a high demand, team oriented, and fast-paced environment
- Flexible with the ability to adapt to the changing needs of the organization
- The ability to maintain confidentiality
- Strong sense of urgency as part of daily work style
- Excellent time management and organizational skills
- Experience with Workday and JD Edwards is an asset